If you are a consumer, i.e. a natural person who concludes the purchase for a purpose which can predominantly be attributed neither to your commercial nor your self-employed professional activi-ty, you are entitled to a right of withdrawal in accordance with § 312g in conjunction with § 355 BGB. Then you have the right to revoke this contract within fourteen days without giving reasons.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
In order to exercise your right of withdrawal, you must inform us (FILA Online-Shop, D/O Marken + Lizenzen GmbH, Distributionslager Ost, firstname.lastname@example.org , Jahnstr. 59, 06766 Bitterfeld-Wolfen) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, which is not mandatory.
In order to comply with the revocation period, it is sufficient for you to send the notification of ex-ercising the right of revocation before the expiry of the revocation period.
Consequences of the revocation
If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). For this refund we will use the same means of payment that you used for the original transaction, un-less expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse a refund until we have received the Goods back or until you have provided evidence that you have returned the Goods, whichever is earlier.
You shall return or deliver the Goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this Agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days. We shall bear the costs of returning the goods within Germany. You only have to pay for a possible loss in value of the goods if this loss in value is due to a handling of the goods that is not necessary for checking their condition, properties and function.
For returns outside Germany, the direct return costs must be borne by you.
Voluntary right of return FILA
FILA grants you a 30-day right of return in addition to your statutory right of withdrawal. Your stat-utory right of revocation is not affected by compliance with our rules on the supplementary (volun-tary) right of return granted by contract and remains independent of this. Until the expiry of the period for the statutory right of revocation, the statutory conditions listed therein shall apply exclu-sively. The contractually granted (voluntary) right of return does not restrict your statutory warranty rights, which remain unrestricted.
The 30-day right of return granted by FILA ends 30 days after placing the order. The date of the order confirmation is decisive. This special right of return can only be exercised if the ordered goods are returned undamaged and in their original packaging.
For the consequences of the revocation the explanations of the legal right of revocation apply accordingly.
Further information on the right of withdrawal and right of return
Customers from Germany are requested to use the enclosed return label for the free return in order to exercise their statutory or voluntary right of revocation. As a registered user, the free return certificates can also be called up in the customer account under "My orders". If you do not return the goods with the DHL return label provided, we must explicitly point out that you have to bear the costs of the return yourself. The DHL return sticker provided by FILA can only be used in Germany. For returns outside Germany, the direct return costs must be borne by you.
If possible, please use the original carton for the return or return and enclose the completed return slip. Filled out return coupons are regarded by us as an exercise of your right of withdrawal. In order to avoid later claims for compensation, please check the goods carefully and do not damage them (e.g. no scratches, smear marks, worn soles, etc.).
Please note that the free return must always be made via DHL. Fila will not accept parcels sent freight collect via another shipping company.
In the event that you have paid for your order by cash on delivery, please note that we will not refund any C.O.D. charges incurred.
You are not legally obliged to follow the recommendations in this section.
End of the cancellation policy