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General Terms and Conditions

Area of application

The following General Terms and Conditions of D/O Marken + Lizenzen GmbH, Essen, in the version valid at the time of ordering, shall apply exclusively to your order placed with FILA.

Here, the following General Terms and Conditions exclusive apply to conclusions of contract/ orders placed at the online shop (FILA). If required, you can download and print the text.


Conclusion of contract/ Order

Our product descriptions and prices stated during the order process are subject to confirmation and non-binding.

All contracts on this portal can only be concluded in German.

You submit a binding offer to D/O Marken + Lizenzen GmbH when you have passed the order process, stating all details required and have clicked on the button "send order" in step 4. Having sent your order, we shall send you an email confirming the receipt of your order and listing all relevant details (Order confirmation). This order confirmation does not represent an acceptance of your order; it just serves the purpose of informing you that we have received your order.

A contract of sale is only concluded when we accept your order by supplying the goods. You can track the status of your order in "My account" under "Your orders".

The minimum age for placing an order at the FILA shop is 18. The value of your order may not exceed Euro 500. Should the amount of unpaid invoices from previous orders reach the 500 Euro limit, we will not be able to accept any further orders until these invoice have been paid.

Identity of the contractual partner

Unless explicitly stated otherwise, the contract will be concluded with D/O Marken + Lizenzen GmbH.

Address
D/O Marken + Lizenzen GmbH
E-Commerce
Aktienstr. 32
45359 Essen
Email: kontakt@fila-eu.com

District Court of Essen HRB 2279
VAT Number: DE 235409879


Storage of contract text / Storage of your order details

Your order details are stored at D/O Marken + Lizenzen GmbH. If you require a hard copy, you can print the "Order confirmation". This will appear on your screen once you submitted your order. If you have provided us with your email address, you will in addition receive all relevant data of your order by email, which you can also print out.

Delivery & Costs

Deliveries are carried out by our shipping partner and Hermes (Mon to Sat) exclusively to delivery addresses within Germany. Hermes also delivers to Hermes parcel shops. Deliveries to packing stations are not possible.

In case of payment by cash on delivery, we add a COD charge of € 6.50.

All orders are dispatched within 48 hours (from the following working day).

Due date and payment/Retention of title

Payments can be made by credit card (Visa, MasterCard, American Express), GiroPay, PayPal, cash on delivery or via sofortuebweisung.de. All prices are stated in EURO, including the statutory VAT of currently 19 % plus any applicable delivery charges. The prices valid at the time of the order shall apply. We reserve the right to adjust the choice of payment in individual cases. All products supplied remain the property of D/O Marken + Lizenzen GmbH until they have been paid in full.

Warranty/Guarantee

Pursuant to § 437 BGB (German Civil Code), the statutory warranty period is 2 years and starts with the dispatch of the goods. During this period, all defects, which are subject to the statutory warranty period, will be remedied free of charge. The warranty is subject to statutory provisions. Warranty claims do not apply if the object of purchase has been treated or used incorrectly.

In case of defects please contact : kontakt@fila-eu.com

Cancellation policy

Cancellation rights / Return
You may cancel your contractual declaration within two weeks without having to specify any reasons in text form (e.g. letter, email) or by returning the goods. The period begins on receipt of these cancellation rights, however, not before the recipient has received the goods ((in case of recurring deliveries of the same type of goods not before receiving the first partial delivery) and not before we have met our information duties as defined by Civil Code § 312 e Section 1.1 in conjunction with Article 246 § 3 EGBGB [Introductory Act to the German Civil Code]. The timely despatch of the cancellation, the goods or the return request shall be deemed sufficient for compliance with the cancellation policy. All returns will take place at our cost and risk.

The cancellation has to be sent resp. the goods have to be returned to:

FILA
E-Commerce
Distributionslager Ost
Jahnstr. 59
06766 Bitterfeld-Wolfen

Consequences of cancellation
In the event of an effective cancellation, any contributions received by either party must be returned and, where applicable, any benefits received (e.g. interest) are to be surrendered.
Of course, we also refund you with the costs for returning your goods. If you are not able to return all or part of the goods or only in deteriorated condition, you are obliged to reimburse us with the respective value. This shall not apply in the event that the deterioration of the surrendered goods is due to the inspection of the goods as it would have been possible in a shop.

However, you may avoid any duty to provide compensation for any deterioration of the goods caused by the intended use, by not using the goods as your own property and refraining from all actions that may affect their value. Items suitable for delivery by parcel are to be returned at our expense and our risk or to be handed over in the Hermes parcel shop. Items that cannot be sent in a package shall be picked up. Obligations to refund payments must be met within 30 days. This time period begins for you once you have sent your withdrawal notification or returned the goods; for us it begins on receipt thereof.

Some more requests

If possible, please use the original packaging when sending or returning your items and enclose the completed return form. In order to avoid subsequent claims for compensation, please check the goods carefully and do not cause any damage (e.g. no scratches, streaking, worn soles etc.).

Items, which have been delivered by Hermes in accordance with your order, can only be returned to D/O Marken + Lizenzen GmbH by  Hermes, as the return forms are deposited in your customer account.

Data protection and Data security

D/O Marken + Lizenzen GmbH guarantees to treat all stored personal data of registered users with utmost confidentiality. D/O Marken + Lizenzen GmbH only stores data, which is essential for maintaining the business relation.

Apart from that, we would like to inform you within the scope of this data protection declaration as to how we guarantee the protection of your data:

The protection of personal data, such as name, (email) address, bank details, password and (mobile) telephone numbers is of paramount importance to us.

D/O Marken + Lizenzen GmbH only collects, processes and uses personal data in accordance with the provisions of the German Data Protection Law. This covers - currently - the Federal Data Protection Act (BDSG), the Telemedia Act (TMG) as well as, if applicable, the Telecommunications Act (TKG) and the Telecommunications Data Protection Ordinance (TDSV) respectively.
Processing and storing your data may be necessary for example to provide you with "specific information". D/O Marken + Lizenzen GmbH uses this data to the extent required to process your orders/maintain our business relationship with you as best as possible.
Overall, D/O Marken + Lizenzen GmbH is able to ensure you that without your approval no personal data will be collected beyond this website; you alone have the power to decide to which extent - for example within the scope of registering or similar - you want to make this data available or not.
Please read our data protection hints for detailed information.



Complaints/mediation

The European Commission provides an EU-wide online dispute resolution service. This enables consumers to resolve disputes about online transactions without having to go to a court. The online dispute resolution service can be found under the following external link: http://ec.europa.eu/consumers/odr/.

Salvatory Clause

Should any of the provisions of these General Terms and Conditions be or become ineffective, the statutory provisions will apply instead of the ineffective provision. This will not affect the validity and enforceability of the remaining provisions.

Supplier identification

D/O Marken + Lizenzen GmbH
Aktienstr. 32
45359 Essen

Email: kontakt@fila-eu.com

District Court of Essen HRB 2279
VAT number: DE 235409879

Managing directors:
Christoph Schachtner
Yves Ettlin