This online shop is using cookies to give you the best shopping expierience. Thereby for example the session information or language setting are stored on your computer. Without cookies the range of the online shop's functionality is limited. If you do not agree, please click here. Close

General Terms and Conditions

Area of application

The following General Terms and Conditions of D/O Marken + Lizenzen GmbH, Essen, in the version valid at the time of ordering, shall apply exclusively to your order placed with FILA.

Here, the following General Terms and Conditions exclusive apply to conclusions of contract/ orders placed at the online shop (FILA). If required, you can download and print the text.

Identity of the contractual partner

Unless explicitly stated otherwise, the contract will be concluded with D/O Marken + Lizenzen GmbH.

FILA Online-Shop
D/O Marken + Lizenzen GmbH
Aktienstr. 32
45359 Essen
Germany
Email: service@fila.de

District Court of Essen HRB 2279
VAT Number: DE 235409879


Conclusion of contract/ Order

Contracts can only be concluded in German or English. You make a binding offer to Fila when you have completed the online ordering process by entering the details required and clicking the "BUY" button. You can view and change your data at any time before placing your order. After you have submitted your order, we will send you an e-mail confirming receipt of your order and listing its details (confirmation of receipt). This confirmation of receipt does not constitute an acceptance of your offer, but only informs you that we have received your order.

A sales contract is only concluded when we declare acceptance of your order (order confirmation) or confirm shipment of the ordered product to you (shipping confirmation) in a separate e-mail, at the latest, however, when we ship the ordered product to you. In the event of unavailability of the ordered goods, we reserve the right not to deliver. In this case we will inform you immediately and refund already received goods immediately. You can follow the status of your order in the section "My account" under "My orders".

The minimum age for orders in the FILA-Shop is 18 years. Orders are only possible up to a limit of 1.500 € (cash on delivery: 500 €) order value. If the sum of open invoices from past orders with us reaches the 500 € limit, no further orders are possible until these invoices are paid.

Storage of contract text / Storage of your order details

Your order details are stored at D/O Marken + Lizenzen GmbH. If you require a hard copy, you can print the "Order confirmation". This will appear on your screen once you submitted your order. If you have provided us with your email address, you will in addition receive all relevant data of your order by email, which you can also print out.

Delivery & Costs


The delivery takes place with our dispatch partner DHL (Mo. to Fr.) in the following countries:
  • Delivery addresses, DHL packing stations and DHL post offices within Germany.
  • Delivery addresses within France (excluding overseas territories).

Shipping within Germany is free of charge. Shipping costs to France are 4,95€. For payment by cash on delivery (Germany only) we charge a cash on delivery fee of 6,50 €.

We deliver the purchased products within 48 hours at the latest (calculated from the next working day after your order) to our shipping partner. This does not apply if a different delivery time is stat-ed in the respective product description.

Shipping with DHL usually takes 1-3 additional working days within Germany and 5-7 working days for deliveries to France.


Shipping Area   
 
Shipping Options   

Shipping Costs   

Shipping Time   

Return shipping costs   

Germany
delivery addresses
DHL packing stations
DHL post offices


free of charge1-3 working
days
free of charge
France




Delivery addresses
(without overseas)
4,95 €
5-7 working
days
customer has to bear the costs

Due date and payment/Retention of title

Payment of the purchase price is due immediately upon conclusion of the contract. We offer the following payment methods:
  • Credit card (Visa, Master Card)
  • Cash on delivery (COD fee: 6,50 €)
  • Sofortüberweisung (Klarna)
  • PayPal
  • prepayment
All prices are in EURO, include VAT. The price at the time of the order is valid in each case. In individual cases, we reserve the right to adjust the choice of payment procedure. The delivered goods remain our property until full payment has been made.

Warranty/Guarantee

Pursuant to § 437 BGB (German Civil Code), the statutory warranty period is 2 years and starts with the dispatch of the goods. During this period, all defects, which are subject to the statutory warranty period, will be remedied free of charge. The warranty is subject to statutory provisions. Warranty claims do not apply if the object of purchase has been treated or used incorrectly.

In case of defects please contact : service@fila.de

Cancellation policy

If you are a consumer, i.e. a natural person who concludes the purchase for a purpose which can predominantly be attributed neither to your commercial nor your self-employed professional activi-ty, you are entitled to a right of withdrawal in accordance with § 312g in conjunction with § 355 BGB. Then you have the right to revoke this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (FILA Online-Shop, D/O Marken + Lizenzen GmbH, Distributionslager Ost, service@fila.de , Jahnstr. 59, 06766 Bitterfeld-Wolfen) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, which is not mandatory.

In order to comply with the revocation period, it is sufficient for you to send the notification of ex-ercising the right of revocation before the expiry of the revocation period.


Consequences of the revocation

If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). For this refund we will use the same means of payment that you used for the original transaction, un-less expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse a refund until we have received the Goods back or until you have provided evidence that you have returned the Goods, whichever is earlier.

You shall return or deliver the Goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this Agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days. We shall bear the costs of returning the goods within Germany. You only have to pay for a possible loss in value of the goods if this loss in value is due to a handling of the goods that is not necessary for checking their condition, properties and function.

For returns outside Germany, the direct return costs must be borne by you.


Voluntary right of return FILA

FILA grants you a 30-day right of return in addition to your statutory right of withdrawal. Your stat-utory right of revocation is not affected by compliance with our rules on the supplementary (volun-tary) right of return granted by contract and remains independent of this. Until the expiry of the period for the statutory right of revocation, the statutory conditions listed therein shall apply exclu-sively. The contractually granted (voluntary) right of return does not restrict your statutory warranty rights, which remain unrestricted.

The 30-day right of return granted by FILA ends 30 days after placing the order. The date of the order confirmation is decisive. This special right of return can only be exercised if the ordered goods are returned undamaged and in their original packaging.

For the consequences of the revocation the explanations of the legal right of revocation apply accordingly.


Further information on the right of withdrawal and right of return



Customers from Germany are requested to use the enclosed return label for the free return in order to exercise their statutory or voluntary right of revocation. As a registered user, the free return certificates can also be called up in the customer account under "My orders". If you do not return the goods with the DHL return label provided, we must explicitly point out that you have to bear the costs of the return yourself.  The DHL return sticker provided by FILA can only be used in Germany. For returns outside Germany, the direct return costs must be borne by you.

If possible, please use the original carton for the return or return and enclose the completed return slip. Filled out return coupons are regarded by us as an exercise of your right of withdrawal. In order to avoid later claims for compensation, please check the goods carefully and do not damage them (e.g. no scratches, smear marks, worn soles, etc.).

Please note that the free return must always be made via DHL. Fila will not accept parcels sent freight collect via another shipping company.

In the event that you have paid for your order by cash on delivery, please note that we will not refund any C.O.D. charges incurred.

You are not legally obliged to follow the recommendations in this section.

End of the cancellation policy


Complaints/mediation

Under current law, we are obliged to inform consumers of the existence of the European online dispute resolution platform, which can be used to resolve disputes without the need for a court of law. The European Commission is responsible for setting up the platform. You can find the European Online Dispute Resolution Platform here: http://ec.europa.eu/odr

However, we would like to point out that we are generally not prepared to participate in dispute resolution proceedings within the framework of the European Online Dispute Resolution Platform.

Salvatory Clause

If a provision of these GTC should not be effective, the statutory provisions shall apply instead of the ineffective provision. The legal validity of all other contractual provisions shall not be affected thereby.

Place of jurisdiction

Contracts concluded between you and us shall be governed by the laws of the Federal Republic of Germany. If you have placed the order as a consumer and at the time of your order have your habitual residence in another country, the application of mandatory legal provisions of this country remains unaffected by the choice of law made.

If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider is the registered office of the provider.