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Return instructions

How can I return an article?

You have a simple option to return your items free of charge within 14 days.

Return via Hermes:
    
•    Simply log in to your customer account and open the order details. You have the option of notifying us of your return and to print the label for your parcel. Our customer service will also be happy to assist you. Using our label you can return your items free of charge.
•    All items must be returned undamaged and in their original box. Please ensure that you enclose the completed return slip.
•    You can also return the parcel to one of the over 14,000 Hermes parcel shops. Address and opening hours of your parcel shops are available under www.myhermes.de.
•    If you would like your parcel to be collected from home, please contact our free FILA customer service.
•    Items, which were delivered by Hermes in accordance with your order, can only be returned to FILA by Hermes, as the return slips have been deposited in your customer account.

What should I take note of when returning items?

Please take note of the following:

•    All items must be in their original box and the completed return slip must be enclosed.
•    FILA cannot accept deliveries for which postage has not been or not fully paid and will return them to you at your expense.
•    Please retain proof of postage until the purchase price has been refunded.
•    In case of returned items, we do not refund delivery and payment fees.
•    In the event of complaints or discrepancies please contact our free customer service immediately.
•    Items, which were delivered by Hermes in accordance with your order, can only be returned to FILA by Hermes, as the return slips have been deposited in your customer account.  

How do I know that you have received my return delivery?

We will send you an email as soon as we have received the returned items.

Do I have to pay for returning items?

We provide your with a free return service. Please always notify your return via Hermes in your customer account or at the FILA customer service kontakt@fila-eu.com, so that we can provide you with the label for your free return.

Can I exchange an item?

Our online shop only provides you with the option of placing a new order.

“How” and “when” do I get my money back?

If you return your item in one of our ca. 1,200 branches, you will be refunded with the purchase price in cash there and then.

If you return items via our shipping partner Hermes, we will refund you with the purchasing price on arrival of your items at our end. In case of payment by credit card the amount will be credited to your credit card. In case of payment by PayPal, the amount will be credited to your PayPal account. In case of payment by cash on delivery, please enter your bank details on the return form, so that we can transfer the money into your bank account.

Please note: delivery and payment charges will not be refunded.