Rückgabebelehrung

How can I return an article?

You have a simple option to return your items free of charge within 30 days.

Returns within Germany:
Customers from Germany use the enclosed free return sticker. Registered customers can download and print the returns sticker from their customer account. Otherwise please contact our customer service who will provide you with a return label.

Returns outside Germany:
Please send the package back to our warehouse at your own expense:

  D/O Marken + Lizenzen GmbH
  FILA
  Jahnstr. 59
  06766 Bitterfeld-Wolfen
  Germany

What should I take note of when returning items?

Important! Please make sure:

•    Items which are sent back have to be completely unused, in original condition and in original packaging / shoe box!
•    Returns can only be shipped with the respective provider who has delivered the order
•    Packages, which are not post-paid, can not be accepted by FILA and will be sent back at your charges
•    Retain the DHL parcel receipt. This will be needed in the event of a claim

How do I know that you have received my return delivery?

We will send you an email as soon as we have received the returned items.

Do I have to pay for returning items?

Returns within Germany that are sent with our return sticker are free of charge. If, however, you are not using or return sticker, you have to pay for the return.

For returns outside Germany, you will unfortunately have to pay the direct return costs.

Please note that we do not accept unfree parcels and they will be returned to you at your cost.

Can I exchange an item?

A direct exchange isn’t possible on www.fila.de. Please place a new order and return the first order to us. After checking and booking your shipment  you´ll get your refund within 14 business days.

“How” and “when” do I get my money back?

After checking and booking your shipment  you´ll get your refund within 14 days. The refunds are based on the selected payment option.

If you chose a cash on delivery, please use the return form to provide us with your bank account information. The refund will be transferred to this bank account. Please keep in mind that we do not refund the COD charges.