How do I return my order?
You want to return an article?
No problem. You can return the item to us within 30 days of the delivery date.
Registered customers can download and print out the return sticker from their customer account. If you have not received a return sticker, please contact our customer service.
If you do not come from Germany, the direct return costs must be borne by you. Please send the goods to:
D/O Marken + Lizenzen GmbH
Instruction - returns by post:
- Fill in the return form by hand and place it into the parcel.
- Attach a valid shipping label to your parcel.
- Drop off the parcel at your nearest post office.
- You should receive a return receipt. Please keep hold of this as it’s your proof of refund.
- As soon as the return has been received and checked by us, you will receive a refund for the payment method within 14 days.
What do I have to consider when sending the return?
- Items must be intact, unworn and undamaged in the original packaging to be returned.
- You have 30 days to return your unworn items.
- Please note, however, that we do not accept unfree packages.